Refund Policy

Effective date: July 27, 2026

At Solyra® Owl Lights, we want you to be completely satisfied with your WONDHOME Solar Owl Garden Statue. If for any reason you are not, we offer a straightforward refund and return process.

1. 30-Day Return Window

You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at support@solyraowl.com. In your email, please include:

• Your order number
• The reason for the return
• Photographs if the item is damaged or defective

Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.

Please do not send your purchase back to the manufacturer or without an RMA number, as it will not be processed.

3. Condition of Returned Items

For a full refund, the item must be returned in its original, unused condition, with all original packaging, tags, and accessories included. Items that show signs of use, wear, or damage not due to our error may be subject to a partial refund or refusal of the return.

4. Refund Method and Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

5. Return Shipping Costs

The customer is responsible for paying the shipping costs for returning their item unless the item is damaged or defective upon arrival. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we provide a return label for non-defective items.

6. Non-Returnable Items

Certain types of items cannot be returned:

• Gift cards
• Personalized or customized items
• Clearance or final sale items
• Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.

7. Damaged or Defective Items

If your WONDHOME Solar Owl Garden Statue arrives damaged or is defective, please contact us immediately at support@solyraowl.com within 7 days of delivery. We will arrange for a free replacement to be sent to you or issue a full refund, including return shipping costs, upon verification of the damage or defect. We may require photographic evidence of the damage or defect.

8. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solyraowl.com to arrange for an exchange. If you wish to exchange an item for a different product, you will need to return the original item for a refund and place a new order for the desired item.

9. Late or Missing Refund Troubleshooting Steps

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@solyraowl.com.