Privacy Policy

Last updated: July 27, 2026

This Privacy Policy describes how Solyra® Owl Lights ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://solyraowl.com (the "Site") or otherwise communicate with us. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Personal Data We Collect

We collect various types of personal data to provide and improve our services to you. This may include:

• Contact Information: Your name, email address, shipping address, billing address, and phone number.
• Payment Information: Details necessary to process your purchases, such as credit card numbers, debit card numbers, and other financial information. Please note that we do not directly store full payment card details; these are securely processed by our third-party payment processors.
• Order Information: Details about the products you purchase, order history, and customer service inquiries.
• Device and Usage Information: Your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and other diagnostic data.
• Location Information: General geographical location derived from your IP address.
• Marketing and Communication Preferences: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Collect Your Data

We collect personal data through various methods:

• Direct Interactions: When you create an account, place an order, subscribe to our newsletter, respond to a survey, or contact customer support, you directly provide us with data.
• Automated Technologies or Interactions: As you interact with our Site, we automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third Parties: We may receive personal data about you from various third parties, such as analytics providers (e.g., Google Analytics), advertising networks (e.g., Meta, TikTok, Snapchat), and payment service providers.

3. Purpose of Data Collection

We use the collected data for various purposes, including:

• To Process and Fulfill Orders: To manage your purchases, process payments, and deliver products to you.
• To Provide Customer Support: To respond to your inquiries, requests, and provide assistance.
• To Improve Our Services: To analyze how our Site is used, identify trends, and enhance user experience, product offerings, and website functionality.
• For Marketing and Advertising: To send you promotional materials, newsletters, and targeted advertisements based on your interests and browsing behavior, where permitted by law.
• For Analytics: To monitor and analyze the usage of our Site and track the effectiveness of our marketing campaigns.
• To Ensure Security: To detect and prevent fraud, unauthorized access, and other malicious activities.
• To Comply with Legal Obligations: To meet legal, regulatory, and compliance requirements.

4. Third-Party Services That Receive Data

We share your personal data with third-party service providers to facilitate our services, perform Site-related services, or assist us in analyzing how our Site is used. These third parties include:

• Payment Processors: Such as Stripe, PayPal, or other secure payment gateways, to process your transactions.
• Shipping Carriers: Such as USPS, UPS, FedEx, or DHL, to deliver your orders.
• Analytics Providers: Such as Google Analytics, to track and report website traffic and usage.
• Advertising Platforms: Such as Meta (Facebook/Instagram), TikTok, Snapchat, Google Ads, to deliver targeted advertisements and measure campaign performance.
• Customer Support Platforms: To manage customer inquiries and communications.
• Email Marketing Services: To send newsletters and promotional emails.

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Cookie Policy

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for the Site to function properly, enabling core functionalities like security, network management, and accessibility.
• Performance and Analytics Cookies: Collect information about how you use our Site, such as which pages you visit most often, to improve website performance and user experience.
• Functionality Cookies: Allow our Site to remember choices you make (like your user name, language, or the region you are in) and provide enhanced, more personal features.
• Advertising and Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

6. Data Retention Period

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose for which it was collected. For example, order information is typically retained for a longer period for tax and warranty purposes.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Deletion (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at support@solyraowl.com. We will respond to your request within a reasonable timeframe.

8. Children's Privacy (COPPA Compliance)

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. How We Communicate Policy Updates

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Information for Privacy Inquiries

If you have any questions about this Privacy Policy, please contact us:

• By email: support@solyraowl.com
• By visiting this page on our website: https://solyraowl.com